An Alternative Approach to Case Management
Through innovation and customer adoption – we have transformed to not just providing state of the art hardware but a 21st century platform designed for robust case management, rapid alerts and end to end interaction with the end user
The Full Case Management Solution Suite
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Deployments
We offer deployment technicians who can travel to both the jurisdiction and the participant to ensure the correct deployment of the Talitrix solution. Additionally, we can collaborate with the jurisdiction to offer in-person training sessions - both initial and ongoing - to new or existing employees on how to operate the monitoring system and install the tracking equipment.
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24/7 Call Center
Talitrix operates a 24/7 Onshore Monitoring Call Center and will alert officials of key event notifications according to the schedule and method of communication required. What differentiates Talitrix from other providers is our service - we pride ourselves on not only the timeliness and accuracy of our work but also the service our monitoring team provides to clients and participants alike. Communication is vital for positive outcomes, and our monitoring team keeps meticulous case notes and ensures that all parties have the information they need to understand expectations and outcomes.
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Case Management
The Talitrix Case Management system is 100% web-based solution, and no additional software is necessary to track participants and note activity. Talitrix will store and secure information according to jurisdictions requirements. Talitrix CSM includes a document repository allowing the upload of all pertinent case records for a participant such as court tracking, communications logs, notes, visit logs (monthly/bi- monthly/quarterly, health records, repatriation/reintegration plans, residence verification, program enrollment, and orientation notes, and personnel/government entry logs.
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Expert Witness Court Testimony
Our Case Managers and Customer Success Managers will work together with each jurisdiction, providing expert witness court testimony on all aspects related to the Talitrix solution to ensure the court receives precise and relevant information.